Essential Job Duties and Responsibilities:
· Cleans surfaces, public areas, elevators, escalators, seating areas, tables, windows, railings, floors, and restrooms
· Removal of trash can liners
· Cleans and polishes lighting fixtures, marble surfaces, and trim
· Sweeps, mops, scrubs, waxes, and polishes floor
· Spot cleans rugs, carpets, and upholstered furniture
· Dust furniture and equipment
· Washes windows, door panels, and sills
· Empties and cleans ashtrays
· Transports trash and waste to disposal area
· Replenishes bathroom supplies
· Replaces light bulbs
· Delivers messages
· Transports small equipment or tools
· Use of automatic scrubbers, vacuums, and carpet extractors
· Daily use of quality assurance systems or programs
· Other duties may be assigned
Managerial Responsibilities:
· Supervises 2 or more housekeeping employees
· Onboarding and training new housekeepers
· Counseling and coaching direct reports, may include following disciplinary steps
· Performance evaluations for direct reports
· Ensuring quality inspections are met, including but not limited to, using quality assurance systems or programs
· Ensuring adequate staffing based on client needs and reporting needs to HR or management
· Reviewing, correcting and approving employee timekeeping records
· Building and maintaining relationships with clients
· Managing the budget for supplies, labor hours, and other business expenses
· Daily verbal and written client and employee communication
· Support for housekeeping needs
· Other duties as assigned
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Leadership- Effectively lead a team of 10+ cleaners, and model company core values while also working alongside employees and providing training.
Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
Safety and Security- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Minimum 2+ years experience managing janitorial/custodial employees
Language Ability:
Bilingual (English and Spanish) is required.
Computer Skills:
Basic computer skills preferred.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock and vibration.
The noise level in the work environment is usually moderate.