Kent Services is seeking candidates for a Residential Concierge position to provide Front Desk operations support, controlled access to the property, and safeguarding persons and other assets.
Essential Responsibilities:
- Greet and acknowledge all residents and announce all visitors.
- Monitors, announces and control access to the property.
- Reviews access control cameras frequently and reports any suspicious activity according to front desk procedures.
- Provide resident services including but not limited to: package handling and dry cleaning acceptance and retrieval, transportation options, service vendor recommendations, restaurants reservations, coordinating housekeeping or other community-specific services (for example, dog walking) and additional requests upon demand.
- Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to Property Manager and/or Lead Concierge any resident or guest dissatisfaction.
Minimum Qualifications:
- Hospitality training and/or experience
- Ability to communicate well both orally and in writing with staff.
- Knowledge of Building link or similar system is a must.
- Willing to stand for 8 hours in a front desk area.
- Must have excellent customer service skills and be capable of performing duties in a professional manner.
- Must be able to work mornings, afternoons and weekends.