Position Summary:

The Quality Control / Operations Manager is responsible for overseeing the day-to-day operations of custodial accounts to ensure the highest standards of cleanliness, safety, and client satisfaction. This role serves as a bridge between clients, supervisors/managers, and front-line teams — ensuring compliance with company standards, contractual requirements, and all safety and quality protocols.

Key Responsibilities:

Operational Management

• Oversee daily custodial operations across assigned sites, ensuring staffing coverage, schedule compliance, and service quality.
• Conduct regular site inspections and audits to ensure adherence to scope of work and quality expectations.
• Support supervisors and managers with employee scheduling, training, and performance management.
• Verify supply inventory and ensure cost control within established budgets.
• Recommend process improvements and new technologies to enhance service quality.

Quality Assurance

• Develop and implement quality control programs and inspection checklists.
• Perform quality audits and prepare inspection reports, tracking performance trends.
• Follow up with corrective actions for deficiencies and monitor completion.
• Collaborate with clients during walkthroughs and ensure timely resolution of service issues.

Client Relations

• Serve as the main operational contact for clients within assigned accounts.
• Maintain positive and proactive communication with clients to ensure satisfaction and retention.
• Participate in client meetings, provide operational updates, and present improvement plans.

Team Leadership

• Coach and develop site supervisors and team leads to ensure consistency and performance excellence.
• Reinforce company policies, safety rules, and performance expectations.
• Collaborate with operations and HR teams to improve staff performance and retention.
• Promote teamwork, accountability, and continuous improvement across all levels.

Administrative Duties

• Prepare and maintain operational reports (inspections, incident logs, inventory).
• Maintain detailed records of inspections, corrective actions, and performance metrics.
• Ensure all required documentation is completed accurately and on time.

Qualifications:

• Bilingual (English/Spanish).
• Minimum 2-4 years of custodial or facilities management experience (multi-site preferred).
• Strong leadership, organizational, and communication skills.
• Knowledge of janitorial equipment, chemicals, and OSHA safety standards.
• Ability to conduct inspections, analyze reports, and recommend improvements.
• Proficient in MS Office (Excel, Outlook, Word) and operational software (WinTeam, WorkWave, etc.).
• Valid driver’s license and reliable transportation required.

Core Competencies:

• Customer Focus & Relationship Building
• Attention to Detail & Quality Orientation
• Accountability & Ownership
• Leadership & Team Development
• Problem Solving & Decision Making
• Communication & Collaboration

Work Environment:

• Field-based position requiring regular site visits, occasional evening or weekend work.
• May require lifting up to 25 lbs., walking during inspections, and working in various facility environments.