Duties And Responsibilities: 

• Maintains overall responsibility for all aspects of cleaning services in a single or group of accounts.
• Performs customer services duties, and handles all client requests or complaints in a timely and professional manner.
• Follows up to ensure customer satisfaction.
• Supervises employees.
• Ensures all jobs are properly staffed and trained.
• Performs regular inspections of buildings to ensure that specifications are being met.
• Corrects deficiencies in buildings whenever necessary.
• Maintains budgetary compliance at all accounts.
• Maintains and processes payroll for all employees.
• Schedules project work when requested or needed.
• Applies and enforces all company policies and procedures.
• Works with the HR Department on disciplinary action and/or termination of employees whenever necessary.

Qualifications: 

• Must possess comprehensive knowledge of janitorial operations.
• Excellent written and verbal communication skills.
• Bilingual: English/Spanish is a must.
• Must have excellent analytical and supervisory skills; strong time management, project management, and critical thinking skills; and strong leadership and interpersonal skills.
• Must have the ability to clearly communicate effectively and tactfully with customers, subordinates and management of all levels within the organization.
• Must be responsible and have the ability to motivate workers.
• Ability to prioritize and organize work related tasks and special projects.
• Strong organizational skills and multi-tasking abilities.
• Proficiency in Microsoft Office/Email.

Physical Demands: 

Up to 100% walking and standing.  Constant  pushing, kneeling, crouching, twisting, reaching over head, and reaching forward.