Our goal is to provide complete customer satisfaction. Triad Service Solutions is here to provide the essential services and products. We aim to understand and exceed our customer’s expectations and build long-term relationships. As proud as we are of our services and products, it’s really our people that have propelled us to where we are today. Our team of Triad employees and partners have succeeded in making us a leader in our industry.

As the Account Manager, you will play a crucial role in ensuring seamless operations of the overnight kitchen cleaning at a high-traffic hotel & casino in Black Hawk. The Account Manager is responsible for driving customer satisfaction, and fostering a collaborative work environment. This position involves overseeing various aspects, including upselling, managing overnight workers, and other duties as assigned, while collaborating effectively with all departments. This is a working manager role, expected to lead by example with our overnight kitchen cleaning team and upsell additional services by building quality relationships with the client.  

Key Responsibilities:  

Customer Relationship Management:    - Engage with customers to enhance their experience and address inquiries or concerns.    - Lead initiatives to upsell and cross-sell products/services, maximizing revenue opportunities.      

Employee Management:    - Manage and mentor a diverse team, promoting a positive and inclusive work environment.    - Conduct regular training sessions to enhance employee skills and product knowledge.    - Collaborate with HR to handle recruitment, onboarding, and performance evaluations.  

Operational Oversight:    - Implement and enforce operational policies to optimize efficiency.    - Work closely with other departments to streamline processes and improve overall operational performance.  

Scheduling and Payroll Management:    - Manage employee schedules to ensure proper coverage.    - Oversee accurate and timely payroll processes, adhering to company policies.  

Bilingual Communication:    - Fluent in both English and Spanish to effectively communicate with customers and team members.    - Facilitate communication between English-speaking and Spanish-speaking team members.  

Collaboration with Departments:    - Work closely with various departments to achieve common goals and address cross-functional challenges.    - Foster a collaborative culture that encourages open communication and teamwork.  

Flexibility and Willingness to Contribute:    - Demonstrate a proactive approach by willingly assisting in different areas as needed.    - Display flexibility in adapting to the evolving needs of the organization.  

Qualifications:  

- Minimum 1 years experience in a supervisory or managerial role with a focus on customer service and operational oversight. - Fluent in both English and Spanish. - Strong leadership, communication, and interpersonal skills. - Proficient in scheduling, payroll, and customer billing processes. - Demonstrated ability to collaborate with diverse teams and departments.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Competency:  

To perform the job successfully, an individual should demonstrate the following competencies:  

Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time  

Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan  

Safety and Security- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly  

Language Ability:  

Bilingual is required  

Computer Skills:  

Basic computer skills preferred.  

Work Environment:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions