Since 1970, My Cleaning Service, Inc. has been a leading post-construction and janitorial cleaning service in the Baltimore-Washington Corridor. We are third-generation operated and proudly one of the largest women-owned businesses in Baltimore. In 2020, we celebrate our 50-year anniversary as we continue to grow and establish ourselves to the local community, standing by our commitment to customer satisfaction and eco-friendly practices.

Executive Housekeeping Manager (Bilingual English/Spanish) – Baltimore, MD  

We are seeking an experienced Executive Housekeeping Manager to lead and manage all housekeeping operations for a hotel and conference center. This full-time, salaried leadership role oversees supervisors and staff, ensures operational readiness for guests and events, enforces quality standards, and serves as the primary liaison between operations, clients, and internal departments.  

The position requires hands-on leadership, workforce planning, inspections, training, payroll oversight, union coordination, and resolution of guest or client concerns. The manager will drive performance standards, implement procedures, manage inventory and expenses, and ensure consistent communication across bilingual teams.  

Key Responsibilities  

• Lead, supervise, and coach housekeeping supervisors and staff
• Inspect guest rooms, conference areas, and public spaces to ensure standards
• Coordinate event readiness and daily operational priorities
• Handle client and guest concerns professionally and promptly
• Communicate with operations, maintenance, payroll, and union representatives
• Track hours and submit payroll reports
• Implement procedures, training, and corrective actions
• Manage inventory, supplies, and department expenses
• Maintain safety, service, and quality assurance standards

Qualifications  

• Proven leadership experience in hotel or hospitality housekeeping management
• Fluent in English and Spanish (required)
• Strong operational decision-making and problem-solving ability
• Experience managing teams, performance expectations, and accountability
• Customer service and client-facing experience
• Knowledge of housekeeping standards and safety practices
• Proficiency with Microsoft Office and scheduling/property management systems
• Flexible schedule, including weekends as needed

Physical Requirements  

• Frequent walking, standing, and climbing stairs throughout the shift
• Ability to inspect rooms and spaces across multiple floors and large facilities
• Ability to bend, reach, push, and pull during inspections
• Lift and carry up to 25–35 lbs (linen bags, supplies, equipment as needed)
• Ability to work in a fast-paced environment and move between areas quickly
• Comfortable working in varying temperatures and indoor/outdoor conditions