OneService Commercial Building Maintenance, Inc., a division of the trusted OneService Companies, is dedicated to delivering exceptional services in commercial building maintenance, uniform security, and concierge solutions. Our commercial clients include a diverse group of building owners, property managers, developers, and facility managers, all of whom rely on our expertise to maintain and enhance their properties. On the residential side, we proudly serve property managers of apartment complexes, gated communities, homeowner associations (HOAs), condominiums, and cooperatives, ensuring seamless operations and exceptional service tailored to their unique needs.

For over 35 years, OneService has proudly operated as a privately held, family-owned business. Our ownership and senior management remain deeply involved in the daily operations, ensuring a hands-on approach to excellence. Committed to our customers, we are relationship-focused and available 24/7, with a strong emphasis on resolving service issues the same day they arise.

Position Overview:

We are seeking an experienced and motivated B2B Telemarketing Supervisor to lead and support a small team of outbound appointment setters. This hands-on role is responsible for driving call activity, increasing appointment conversions, and ensuring consistent performance through coaching and training.

Salary is commiserate on experience.

Key Responsibilities:

• Working lead. Supervise and manage 2 outbound appointment setters
• Monitor daily call volume and appointment-setting performance
• Ensure team meets or exceeds established call and appointment targets
• Provide real-time coaching and performance feedback
• Train new callers on scripts, objection handling, and best practices
• Track and report on key metrics including calls made, appointments set, and conversion rates
• Continuously improve scripts and outreach strategies to increase effectiveness
• Maintain a positive, motivated team environment

Qualifications:

• Prior experience in B2B telemarketing or inside sales required
• Proven track record of meeting or exceeding call and appointment goals
• Previous supervisory or team lead experience preferred
• Strong communication and coaching skills
• Ability to analyze performance metrics and implement improvements
• Self-starter with strong organizational skills and attention to detail

What We Offer:

• Competitive salary + performance-based incentives
• Opportunity to grow within a dynamic organization
• Supportive and collaborative work environment

Location: Ronkonkoma, NY

Schedule: Monday to Friday 9a-5p

If you are a results-driven leader with a passion for sales and team development, we’d like to hear from you.