ServiceMaster by Crane IFS is a leading provider of janitorial services, dedicated to delivering exceptional cleaning solutions to our clients. We are currently expanding and looking for a professional to join our Janitorial Services division.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining our team, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals. We pride ourselves on creating cleaner and healthier environments for our customers, their employees and customers. We offer online and hands-on training, an excellent work/life balance, opportunities for advancement, and a career path that matches your interests and goals.

ServiceMaster by Crane IFS will provide reasonable accommodations to qualified individuals with a disability in order to enable them to perform the essential functions of this job.

Apply and become a part of ServiceMaster by Crane IFS, one of the most respected professional cleaning companies in the country.

Position Overview

The Zone Manager reports to the Regional Manager and leads and directs janitorial operations across assigned locations, ensuring compliance with company standards and contractual requirements. This role provides direct oversight of staff, scheduling, and performance management, and is accountable for service quality and operational results. The Zone Manager also serves as the primary point of contact for client stakeholders, including principals and facility leadership, and plays a key role in reviewing inspections, managing zone budgets, and driving training initiatives to address performance gaps and ensure consistent service delivery.

Essential Functions:

The essential functions of this position include, but are not limited to:

• Provide overall leadership and direction for janitorial operations across assigned locations, ensuring compliance with company standards, contractual requirements, and performance expectations
• Directly supervise staff, oversee scheduling and labor allocation, manage performance evaluations and corrective actions, and ensure workforce accountability
• Oversee inspection programs by conducting high-level inspections, reviewing results, and ensuring timely correction of deficiencies to maintain service quality and compliance standards
• Drive operational excellence through quality assurance programs, performance monitoring, trend analysis, and implementation of corrective and preventive measures
• Allocate and coordinate training across the zone to address deficiencies, reinforce standards, and support workforce development and technical skill advancement
• Manage zone budgets, including labor, supplies, and equipment, while overseeing procurement, inventory, and equipment to ensure cost control and operational efficiency
• Serve as the primary escalation point for client concerns, maintain strong relationships with principals and facility contacts, and ensure effective communication of site needs and expectations across all locations
• Partner with the Regional Manager to implement strategic service improvements and strengthen long-term client satisfaction.
• Travel between assigned locations to conduct inspections, meet with client stakeholders, and oversee operations across the zone.

Additional Essential Functions:

• Ability to work independently with minimal supervision
• Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing demands while meeting deadlines
• Ability to communicate effectively, work cooperatively, and interact professionally with clients, staff, and leadership while fostering a positive team environment
• Ability to motivate teams and maintain high-quality service standards
• Ability to accept direction and constructive criticism
• Ability to maintain consistent attendance, punctuality, and professional conduct
• Ability to pay close attention to detail
• Ability to read and write to follow instructions, schedules, and safety procedures
• Ability to perform additional duties as assigned.

Physical Demands:

• Frequent standing, walking, pushing, kneeling, bending, twisting, reaching, squatting, and crawling.
• Must be able to work in educational environments and temperatures, including exposure to noise, heat, cold, and indoor/outdoor conditions.
• Must be able to lift and/or carry up to 25 pounds frequently.

Qualifications:

• Previous experience in a supervisory role within the janitorial or facilities management industry.
• Bilingual in English and Spanish required.
• Strong leadership skills with the ability to manage and motivate teams across multiple locations.
• Excellent attention to detail and commitment to maintaining high-quality standards.
• Strong communication and interpersonal skills, with the ability to interact effectively with client, principals, and staff.
• Experience managing budgets, cleaning supplies, equipment, and inventory.
• Knowledge of safety protocols, inspection processes, and proper cleaning techniques.
• Reliable transportation, valid driver’s license, and good driving record required.
• High school diploma or equivalent; Associate degree or coursework in management is a plus.