Contract Services Group, Inc. (CSG) specializes in providing cleaning and related services to a variety of industry facilities throughout the Southwestern United States. These include hotels/resorts, multi-family housing, office, retail, universities, and city-owned municipalities. We adhere to our core values of customer focus, continuous improvement, integrity, and communication in every aspect of our business. From servicing our clients' premiere facilities to treating our employees with dignity, we believe that quality and commitment to excellence exemplify our business.
CSG takes enormous pride in our dedication to both employee and facility safety. We believe strongly in protecting the safety of employees, co-workers, customers, our customers’ clients, and their surrounding community.
CSG offers competitive wages and a comprehensive packet of benefits. We strive to not only be fair and honest in all of our dealings but also to set a standard that sets us apart.
Become a CSG team member!
Position Summary
The Director of Environmental Health, Safety & Workers’ Compensation is a strategic and hands-on leader responsible for designing, implementing, and scaling a comprehensive safety and workers’compensation program across a multi-site hospitality services operation.
This role oversees injury prevention, regulatory compliance, claims management, and return-to-work programs, with a strong focus on reducing workplace incidents, mitigating risk, and driving cost containment across a high-volume, field-based workforce.
The ideal candidate is a proven leader with the ability to manage multiple concurrent projects, establish scalable workflows, and implement efficient processes for claims management and safety operations.
The Director partners closely with Operations, HR, Legal, and third-party administrators (TPAs) to ensure a proactive, compliant, and employee-centered approach to workplace safety and injury management.
Compensation: $130,000 -150,000 Exempt Annual
Workers’ Compensation & Claims Management
• Oversee end-to-end workers’ compensation program, including intake, investigation, and resolution of claims
• Partner with TPAs, carriers, and legal counsel to ensure timely and cost-effective claims handling
• Analyze claims data and trends to identify root causes and implement corrective actions
• Ensure proper documentation, compliance, and audit readiness across all claims
• Design and implement structured workflows and scalable processes to improve efficiency and consistency in claims management
Data, Reporting & Continuous Improvement
• Develop dashboards and KPIs related to incident rates, claim frequency/severity, and lost time
• Use data insights to drive continuous improvement initiatives
• Provide regular reporting to executive leadership
• Leverage emerging technologies, including AI-driven tools where appropriate, to enhance claims analysis, risk identification, and operational efficiency
Qualifications
•8+ years of progressive experience in workers’ compensation, safety, or risk management
• Strong experience in hospitality, janitorial, facilities services, or other high-volume hourly environments
• Deep knowledge of California workers’ compensation laws and OSHA/Cal-OSHA regulations
• Proven track record of reducing claims costs and improving safety outcomes
• Experience managing TPAs, brokers, and insurance carriers
• Strong analytical and problem-solving skills with a data-driven mindset
• Ability to influence and partner with field operations leaders in a fast-paced environment
• Demonstrated leadership experience with the ability to manage multiple projects simultaneously and drive cross-functional initiatives
• Experience establishing workflows and operational processes to improve efficiency and scalability
• Experience with or exposure to AI tools and technologies is a plus
• Spanish communication skills (verbal and written) required
Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other nonessential assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
Contract Services Group, Inc. is an Equal Opportunity Employer (EOE) and strongly supports workplace diversity. All qualified applicants will be considered for employment without regard to race, sex, color, religion, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or disability.
Información Adicional / Beneficios:
Las características críticas de este trabajo se describen en los encabezados anteriores. Pueden estar sujetos a cambios en cualquier momento por adaptaciones razonables u otras razones. Esta descripción del trabajo no enumera todos sus deberes. Es posible que los supervisores le pidan que realice otras asignaciones y deberes no esenciales. Se le evaluará en parte en función de su desempeño en las tareas enumeradas en esta descripción de trabajo.
Contract Services Group, Inc. es un empleador de igualdad de oportunidades (EOE) y apoya firmemente la diversidad en el lugar de trabajo. Todos los solicitantes calificados recibirán consideración para el empleo sin tener en cuenta la raza, el sexo, el color, la religión, la orientación sexual, la identidad de género, la expresión de género, el origen nacional, el estatus de veterano protegido o la discapacidad.