OneService Commercial Building Maintenance, Inc., a division of the trusted OneService Companies, is dedicated to delivering exceptional services in commercial building maintenance, uniform security, and concierge solutions. Our commercial clients include a diverse group of building owners, property managers, developers, and facility managers, all of whom rely on our expertise to maintain and enhance their properties. On the residential side, we proudly serve property managers of apartment complexes, gated communities, homeowner associations (HOAs), condominiums, and cooperatives, ensuring seamless operations and exceptional service tailored to their unique needs.

For over 35 years, OneService has proudly operated as a privately held, family-owned business. Our ownership and senior management remain deeply involved in the daily operations, ensuring a hands-on approach to excellence. Committed to our customers, we are relationship-focused and available 24/7, with a strong emphasis on resolving service issues the same day they arise.

Business-to-Business Call Center Manager

Commercial Services Industry

Farmingdale / Melville Area – Onsite | Monday–Friday

We are a commercial services provider and are seeking an experienced and motivated Business-to-Business Call Center Manager to lead and grow a high-performance outbound appointment-setting team serving the commercial real estate, healthcare and educational industries.

This leadership position is responsible for managing a designated sales territory while overseeing a team of outbound callers, each assigned to their own territories and account objectives. The team’s primary responsibility is generating qualified appointments for our outside sales representatives.

The ideal candidate is a hands-on leader with strong coaching, training, KPI management, and team development experience within a B2B outbound calling environment.

Responsibilities

• Manage and lead a team of outbound business-to-business callers

• Oversee territory performance and appointment-setting activity

• Train, coach, motivate, and develop team members to achieve performance goals

• Monitor KPIs, call activity, conversion rates, and appointment metrics

• Conduct ongoing quality assurance and performance evaluations

• Assist callers with scripting, objection handling, and prospect engagement

• Work collaboratively with sales leadership to improve appointment quality and results

• Maintain accountability for individual, team, monthly, quarterly, and annual goals

• Recruit and onboard new calling team members as needed

Qualifications

• Minimum 3–5 years of outbound B2B call center management experience

• Proven experience managing appointment-setting or lead-generation teams

• Strong leadership, communication, and motivational skills

• Experience managing KPI-driven environments

• Ability to coach teams toward measurable results

• Organized, professional, and goal-oriented

• Experience in commercial services, facility services, security, maintenance, or related industries is a plus

Compensation & Benefits

• Base Salary: $80,000 – $90,000

• Monthly appointment performance bonuses

• Team performance bonuses paid monthly, quarterly, and annually

• Opportunity for long-term growth with an established and expanding organization

Schedule

• Full-time

• Monday through Friday

• Onsite position in the Farmingdale / Melville area

If you are an experienced outbound call center leader who thrives in a performance-driven environment and enjoys building successful teams, we would like to hear from you.