ServiceMaster by Crane IFS is a leading provider of janitorial services, dedicated to delivering exceptional cleaning solutions to our clients. We are currently expanding and looking for a professional to join our Janitorial Services division.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining our team, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals. We pride ourselves on creating cleaner and healthier environments for our customers, their employees and customers. We offer online and hands-on training, an excellent work/life balance, opportunities for advancement, and a career path that matches your interests and goals.

ServiceMaster by Crane IFS will provide reasonable accommodations to qualified individuals with a disability in order to enable them to perform the essential functions of this job.

Apply and become a part of ServiceMaster by Crane IFS, one of the most respected professional cleaning companies in the country.

Position Overview:

The Site Manager reports directly to the National Director of Operations in overseeing janitorial operations, staff performance, and client satisfaction. The ideal candidate will have a proven track record of managing janitorial contracts, ensuring the highest levels of service and client satisfaction. This role requires a dynamic individual with strong leadership skills and the ability to manage complex operations.

Essential Functions:

The essential functions of this position include, but not limited to:

• Leadership and Client Liaison
• • Report to the National Director of Operations and serve as the primary client liaison
  • Represent ServiceMaster by Crane IFS in client meetings, audits, and reviews
  • Address audit findings and implement corrective actions to maintain KPI compliance
  • Oversee daily site operations, ensuring client satisfaction and contract compliance
  • Maintain an active on-site presence to support operations and resolve issues
  • Perform additional duties as assigned
• Staff Management and Development
• • Lead and mentor janitorial staff, ensuring high-quality service and compliance with cleanliness standards
  • Provide hands-on training to supervisory staff and oversee train-the-trainer development programs
  • Develop and adjust staffing schedules to meet operational, coverage, and budget requirements
• Operational Oversight and Performance Monitoring
• • Monitor contract performance, including financial and service metrics
  • Partner with internal teams to optimize operations and drive continuous improvement
  • Conduct audits to ensure compliance with contract scope and project requirements
  • Prepare and submit required daily, weekly, and monthly reports
• Inventory, Equipment & Budget Management
• • Manage labor, materials, and overtime within budget requirements
  • Manage supplies and equipment, ensuring adequate inventory levels, cost control, and proper maintenance
• Safety and Compliance
• • Partner with HR and administrative teams to support onboarding, training, payroll accuracy, and employee issue resolution
  • Ensure compliance with workplace safety regulations
  • Remain available outside regular business hours to address urgent operational or safety issues as needed

Additional Essential Functions:

• Ability to work independently with minimal or no supervision
• Ability to communicate effectively with clients and coworkers
• Ability to work cooperatively with others
• Ability to accept direction and constructive criticism
• Ability to complete tasks in a timely manner
• Ability to effectively multitask and manage multiple projects
• Ability to maintain consistent attendance and punctuality

Qualifications and Physical Demands:

• Bachelor’s degree in Business Management, Operations, or a related field preferred
• Minimum of five (5) years of experience managing janitorial contracts, with demonstrated success in client relationship management and account growth
• Bilingual in English and Spanish required
• Strong leadership, team development, performance management, communication, and interpersonal skills
• Proficiency in Microsoft Office Suite and other business-related software
• Frequent standing, walking, pushing, kneeling, bending, twisting, reaching, squatting, and crawling
• Must be able to work in varying warehouse environments, including exposure to noise, heat, cold, and indoor/outdoor conditions
• Must be able to lift and/or carry up to 25 pounds frequently