POSITION SUMMARY:
This position is responsible for providing front desk operations support, controlled access to the property, and safeguarding persons and other assets.
DESCRIPTION OF DUTIES:
- Greet and acknowledge all residents and announce all visitors.
- Monitors and announces visitors and controls access to the property.
- Reviews access control cameras frequently and reports any suspicious activity according to the front desk procedures.
- Provide resident services including but not limited to: package handling and dry cleaning acceptance and retrieval, transportation options, service vendor recommendations, restaurants reservations, coordinating housekeeping or other community-specific services (for example, dog walking) and additional requests upon demand.
- Through appearance, performance and service orientation, project a consistent image that complements the property.
- Adhere to formal operating policies and procedures that mandate certain customer service techniques and emergency response procedures.
- Ensure property rules and regulations are consistently enforced.
Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
- Adheres to all front desk protocols including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management and responding to emergency situations.
- Ensures that resident and visitor concerns are resolved in a professional and timely manner.
- Reports to the Property Manager and/or Lead Concierge any resident or guest dissatisfaction.
MINIMUM QUALIFICATIONS:
- High School diploma or equivalent
- Hospitality training and/or experience
- Must be at least 18 years of age, must be a citizen or a legal resident alien, and provide current residence address.
- Must have a good working knowledge of front desk operations in luxury residential buildings, safety practices, and capacity to work in varied places and locations.
- Ability to communicate effectively both orally and in writing with staff, company and the public, to understand and follow standard operating procedures (SOPs), to perform duties in a professional manner and appearance, to write necessary incident reports, make various log entries, investigate incidents, make independent good judgment decisions within proper policy or procedure.