The Special Services Manager is an innovative leader that takes pride in being part of the FMS Story. He/she/they exhibit a strong work ethic, self-motivation, the discipline to follow procedures, organizational and planning skills and a positive, friendly attitude.

He/she/they will drive results through effective leadership, collaboration, accountability, problem solving and procedural oversight.

He/she/they will help create a positive, team-oriented environment and are champions of FMS initiatives, values, and our mission to use our resources to provide opportunities and access for our employees and help the communities where we live thrive.

This position reports to the VP of Special Services and is a 2nd shift position.

Job responsibilities include and are not limited to;

Creation of the Daily Coverage Plan

• Plan is developed with Supervisors
• Assign Field Leadership Daily Tasks
• Ensure work orders are completed and billing is captured
• Identify recurring financial, procedural, relationship (customer, employee), and quality deficiencies
• Develop plans to resolve or improve recurring deficiencies and present to VP

Leading

• Demonstrate FMS core values, professionalism, and positivity
• Coordinate, oversee, and verify employee training and development
• Oversee, execute, and verify employee relationship/recognition/engagement procedures
• Develop employee relationships through face-to-face communication
• Resolve and coordinate employee needs with Supervisors
• Model FMS Core values

Customer Service

• Develop, implement, and verify customer service issue resolutions with supervisor
• Notify customer of work performed
• Meet with customer on a regular basis
• Oversee resolution of safety, security, and Quality issues with Supervisor
• Perform quality inspections

Sales and Revenue

• Perform sales and marketing duties to increase revenue and achieve targets
• Regularly track and report on progress and execution of responsibilities
• Execute service agreements and submit timely
• Submit contractual billing as required based on project completion data

Communication

• Communicate customer/account problems with Director on a daily basis
• Communicate daily execution of plans, issues, staffing, and success with customers
• Provide finalized improvement plans to customers and VP
• Communicate company initiatives and employee programs with team members

Oversee Support Services

• Coordinate and oversee the execution of equipment, supply, and HR needs
• Schedule, coordinate, and oversee the execution of required Floor programs and periodic tasks

Compliance/Accountability

• Verify execution of core cleaning functions and responsibilities at the Supervisor and account level
• Ensure Profitability by demonstrating P&L responsibility
• Meet sales goals
• Manage and reduce controllable expenses
• Control costs associated with company assets
• Complete employee reviews
• Identifying recurring problems and executing plans with Supervisors
• Maintain HR compliance
• Maintain a consistent culture of accountability to uphold company initiatives and standards

Must have valid driver's license
Must be able to lift up to 40lbs, carry up to 20lbs
Must be able to stand and walk for long periods of time