Concierges are the first impression of the community and are responsible for providing superior customer service to our residents. Each day will be unique, requiring an ability to prioritize, multi-task, think creatively, take initiative, and employ a diverse set of skills. Concierges bring positive energy to each conversation, resolve issues quickly and effectively, and makes everyone feel welcome and appreciated.

Responsibilities

• Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other Associates, guests, and current residents.
• Handle deliveries by accepting and logging packages for residents.
• Provide leasing support and assistance to the leasing team with future residents. Assisting with tasks related to the move-in and move-out process.
• Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and aid in the follow-up process after work is completed on routine requests. Contact maintenance personnel immediately if an emergency maintenance situation develops.
• Ensure property rules and regulations are consistently enforced.
• Report any resident or guest dissatisfaction.
• Perform other duties as assigned

Minimum Qualifications

• High School diploma or equivalent.
• Hospitality training and/or experience (preferred).
• Must have excellent customer service skills and be capable of performing duties in a professional manner.
• Attention to detail and the ability to work on multiple projects simultaneously.
• Must be able to work weekends and weekends (required).
• Work is performed inside and outside a property or installation, with exposure to inclement weather conditions and unpredictable crisis situations.
• Ability to take initiative to identify and resolve problems.
• Professional Appearance & Business Attire required