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ServiceMaster Clean believes not only in empowering people, but also in enabling them to succeed. By giving you the tools and training to develop, we increase your productivity and earnings, and enhance your dignity, self-respect, and worth.
ServiceMaster Clean has successfully served its customers for over 50 years.
ServiceMaster is now hiring Janitorial Managers with strong organizational and communication skills.
REPORTS TO: GENERAL MANAGER
OBJECTIVE: Manage the ServiceMaster housekeeping and floor maintenance program within all assigned accounts to consistently exceed customers' expectations. Actively pursue excellence in customer satisfaction and people development.
RESPONSIBILITIES:
1. SUPERVISION 1.1 Hire and train employees in their job according to company standards. 1.2 Ensure that employees know and understand company rules, security procedures and proper chemical usage. 1.3 Ensure that production in each building is performed as per task schedule and completed with satisfactory results. 1.4 Provide support to employees as needed to make their job easy and satisfying. 1.5 Demonstrate good two-way communication skills daily. 1.6 Invoke the ServiceMaster Team Spirit - make all employees an active part of the team. 2. CUSTOMER SERVICE 2.1 Demonstrate to all customers and fellow employees a sincere concern and interest in each customer and in the service provided to each customer. 2.2 Customer complaints and requests must be effectively handled within 24 hours. 2.3 Ensure that all equipment, supplies, vehicles and products entrusted in your care are carefully handled and maintained and that any equipment malfunction is promptly corrected.
3. ADMINISTRATION 3.1 Provide accurate and timely payroll data according to accounting standards. 3.2 Maintain accurate and confidential customer and employee files according to personnel standards. 3.3 Contribute to the improvement of ServiceMaster. 3.4 Operate in accordance with Company Policy and Procedures or initiate action to change them.
STANDARDS OF PERFORMANCE: The Manager has performed satisfactorily when: 1. Employee orientation sheet completed within one month of hiring. 2. Account inspection sheet completed daily to 70% minimum target. 3. WEEKLY AUDITS to be completed daily to 75% minimum of target. 4. ALL AUDITS (manager end independent) to be reviewed with crew within one week, depending on urgency. 5. Cleaning and disposing supplies and equipment are kept at acceptable limits in 80% of accounts. 6. ServiceMaster uniform to be neatly worn by clean, well-groomed manager and all crews. 7. A concern is demonstrated for quality work and customer satisfaction both in word and deed, especially through effective response to high risk accounts. 8. Feedback on customer complaints and requests is given to Office manager by 9:00 a.m. the following morning. 9. Effective Communication (a) Maintain active log books in each account. (b) Respond to business hour pages within 30 minutes. 10. Floor maintenance schedules are to be reviewed weekly and quality evaluated with each account visit and corrected as required. 11. Participate 80% in weekly accountability meetings. 12. Participate in all company social functions. 13. Participate in 8 hours of training yearly. 14. Participate in meetings and implement agreed plan of action. Note: Some businesses title this a branch manager position which covers and reduces some clerical or auditor responsibilities.
They would have extra responsibilities such as: 1. Perform all customer contacts 2. Return to the building that night to follow-up on inspections 3. Add on sales 4. Schedule all floor & project work 5. Confirm 100% employee attendance each night 6. Organize the structure, staffing and compensation of supervisors and floor crew 7. Maintain labor budgets 8. Review and authorize time cards 9. Selling, shipping and inventory of paper sales 10. Charting and honoring employee birthdays