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SEJ Services, LLC is a privately owned commercial janitorial facility services company operating in multiple states throughout the Southeast. Recognized as one of the nation's Top Workplaces in 2022-2024! We provide services for offices, hospitals, industrial, manufacturing, education facilities and places of worship on a daily basis. Please visit our website for more information about our company and our management team.

SEJ Services is seeking an Implementation Manager to join the team in the Charlotte, NC area.  The successful candidate will assist with new account startups, fill in manager roles, and support branches. The ideal candidate will have janitorial or implementation industry management experience, strong attention to detail, and superior managerial skills. The candidate must also have excellent organizational, proactive communication, problem-solving and decision-making skills. 

The position reports to the Director of Implementation and offers a competitive compensation and benefits package.

• Accomplishes staff results by communicating job expectations; training, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Accomplishes financial objectives by monitoring labor hours and supply inventories
• Conducts facility walkthroughs to inspect the quality of work and safety compliance. All issues will be discussed with the janitorial crew and managed through the online work order system.
• Meets with customers to discuss issues and foster a positive relationship by having a strong customer service mentality.
• Responds to ALL calls for assigned accounts at all times (this includes nights and weekends if necessary)
• Maintains quality service by enforcing quality and customer service standards; being proactive in identifying and preventing potential problems; recommending operational improvements.
• Assist with all hiring, training, coaching, and counseling of employees and provide timely feedback to improve efficiency and effectiveness
• Oversee the training and development of branch staff; helping staff take responsibility for and have autonomy in decision-making and creative problem-solving
• Collects required information from new account customers and completes account set up process including data input, verifying references, and documentation. Applies information for a successful start-up

Requirements:

• Willing to travel as needed (new accounts, fill in management)
• Ability to adapt and assess situations promptly and efficiently
• Experience in janitorial or implementation, preferred
  
• Proficiency in documenting processes and keeping up with industry trends
• Excellent interpersonal and communication skills

Compensation and Benefits:

• • Salary: $70,000 depending on experience. Experience in the janitorial industry is not necessary but 1-3 years is preferred.     
  • 401K: SEJ Services does a Safe Harbor match of 100% of your plan contributions up to 4% of compensation.
  • Health Insurance: Company offers medical, dental, vision, life, short-term disability, long-term disability, accident, and critical illness insurance policies to employees and dependents. The company contributes $205.86/month to employee-only medical coverage and up to $30/month to the total amount of monthly premiums for supplemental plans elected.
  • Paid Time Off
  • Company iPhone and Macbook
  • Vehicle allowance package