JOB PURPOSE

The District Manager is responsible for managing all accounts and managers within the assigned Region while demonstrating accountability and control over the appropriated regional revenue budget for the daily operations of assigned region(s).  Position has operational and financial responsibility for results in terms of meeting annual revenue allocations and revenue growth projections through effective financial, people and resources development.  Position is responsible for ensuring each assigned manager meets the goals and objectives of the customer’s location, as determined by customer's contractual requirements by managing all aspects of hiring, employee training and development, retention and performance management; and developing long-term, high quality client relationships through collaboration and negotiation at the customer district level and above.

EXPECTATIONS FOR SATISFACTORY JOB PERFORMANCE

• Responds to customer requests and work orders promptly, resolves customer complaints, builds strong relationships with all accounts and develops team for accountability; attends key contracted accounts meetings, stays abreast of current issues and looks for opportunities for growth and improvement
• Provides day-to-day leadership, supervision, development, training and coaching directly or indirectly to assigned staff workforce that mirrors the adopted mission and core values of Prestige Maintenance USA
• Ensures that the operational field staff adheres to company policy and procedures
• Responsible for monitoring, controlling and achieving financial targets
• Manage multiple sites and visits regularly
• Schedules & completes required quality control walks and reinforces the practice of safe work habits
• Work closely with Sales Team, participate in walk-thru and presentations.
• Manage and decrease direct labor costs annually.
• Manage and decrease direct cost at all accounts.
• Coordinate and lead labor calls with direct reports multiple times per week.
• Manage and decrease direct labor overtime hours.
• Coordinates and oversees training programs including but not limited to new employee job-specific work orientation of functions/systems and safety handling practices and procedures to improve operational efficiency and employee development that will support client expectations
• Communicate proactively with upper management on important issues.
• Responsible for hiring and terminating staff employees, performs quarterly conversation and annual evaluations with reporting managers and perform counseling sessions utilizing Code of Conduct
• Ensure all Team Members are trained and understand how they fit in the company. Core Values, Knowledge, Skills & Abilities
• Approves assigned staff workforce’s time off requests and overtime as a percentage to revenue
• Manages, controls and maintains accurate material, supplies and equipment inventory levels, complete inventory transfer forms and submits to main office, orders inventory to coincide with inventory schedule, oversees delivery of inventory to job locations, and submits supplies and parts requests to purchasing department
• Schedules maintenance requests with the purchasing department, oversees completion of repairs including documentation, verifies equipment is at proper location, and utilized properly
• Reviews daily timekeeping records for accuracy
• Ensures all new hire documentation is submitted within the required established guidelines
• Investigates all incidents/accidents involving damages, theft or employee and customer injuries; submits incident/accident report and all other pertinent documentation in a timely manner to the main office

EDUCATION AND CERTIFICATIONS

Business Administration degree or equivalent with focus on management, customer service, or operations plus 3-5 years demonstrated competency in industry-appropriate leadership position with direct management experience

ADDITIONAL SKILLS: REQUIRED AND PREFERRED 

Required Skills:

• Knowledge of janitorial industry
• Scheduling, HR standards, safety requirements, payroll, customer service, facility maintenance services and what is needed to perform them.
• 2+ years' experience using Microsoft Office - Word, Excel, PowerPoint and Outlook on a daily basis
• Proficient written and verbal communication skills
• P&L statement experience along with labor and supply budgeting
• Be organized, flexible, ability to multi-task and shift smoothly between numerous projects based on priority.
• Proven understanding and knowledge of wage, hour, and labor laws – ability to demonstrate
• Ability to maintain confidential information

PREFERRED SKILLS:

• Proven knowledge of proper handling of hazardous materials and OSHA guidelines
• Ability to read, speak, and write in Spanish

ESSENTIAL FUNCTIONS:

• Able to read and communicate in English
• Able to drive between customer locations.  Some local area travel using personal vehicle. Approximately 100% of the time