HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands-on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.

The Regional Operations Coordinator supports efficient and compliant business operations within a designated region. This position acts as a central point of contact, facilitating communication, coordinating operational activities, and ensuring adherence to company policies and procedures. The Regional Operations Coordinator works closely with the Regional Managers and other stakeholders to optimize workflows, enhance efficiency, and contribute to the achievement of regional and organizational goals.

Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Duties and Responsibilities:

• Operational Coordination:
• • Oversee daily regional operations, ensuring compliance with company standards and procedures.
  • Act as the primary liaison between regional branches/offices and central management, facilitating effective communication and collaboration.
  • Identify and address operational issues and challenges in a timely and effective manner.
• Coordination and Communication:
• • Serve as the primary liaison between regional branches/offices and

central management, facilitating effective communication and collaboration.

• • Coordinate regional meetings, training sessions, and communication updates.
  • Ensure all necessary information is distributed and understood by staff.
• Administrative Support:
• • Provide administrative support to the regional manager and staff, including calendar management, meeting coordination, and report preparation.
  • Oversee transactional processes such as order entry, inventory tracking, and payroll-related transactions.
• Strategic Implementation:
• • Implement company strategies and policies within the region, adapting them to local demands where necessary.
  • Support the development and implementation of initiatives that align with the organization's goals.
• Performance Monitoring & Improvement:

o   Monitor key performance indicators (KPIs) and operational metrics, identifying areas for improvement and recommending solutions.

• •  Assist in implementing improvement initiatives and best practices across the region.
  • Contribute to the analysis of internal and client survey data to improve services and operations.

Minimum Qualifications
The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.

·        Strong Organizational Skills: The ability to manage multiple tasks, prioritize effectively, and maintain meticulous records is crucial for smooth operations.

·        Excellent Communication Skills: Clear and effective communication, both written and verbal, is essential for interacting with staff, management, and stakeholders.

·        Problem-Solving Skills: The ability to identify issues, analyze them, and develop effective solutions is critical for maintaining operational efficiency.

·       Technological Proficiency: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

·        Adaptability and Initiative: Being able to adjust to changing priorities and proactively address challenges is highly valued.

Education: High school diploma required, Bachelor’s degree preferred.
Certifications: N/A
Experience: At least three (3) years’ experience in general office responsibilities and procedures.

 #HESRespect2025