About Us

Crane IFS is a leading provider of janitorial services, dedicated to delivering exceptional cleaning solutions to our clients. We are currently expanding and looking for a seasoned professional to join our Strategic Accounts Division.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining our team, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

Position Overview

We are seeking an experienced and highly motivated Site Manager to join our Strategic Accounts Division. The ideal candidate will have a proven track record of managing janitorial contracts, ensuring the highest levels of service and client satisfaction. This role requires a dynamic individual with strong leadership skills and the ability to manage complex operations.

Key Responsibilities

· Directly report to and implement initiatives from the Regional Operations Manager, while acting as primary on-site liaison with client site-level management.

· Represent Crane IFS in daily, weekly, and ad hoc client meetings and audits.

· Respond to client audit reports and coordinate actions to maintain compliance and performance.

· Manage and oversee all aspects of day-to-day operations of assigned site, ensuring client satisfaction and contract compliance.

· Lead and mentor a team of janitorial staff to deliver high-quality cleaning services, while inspecting work areas regularly to ensure cleanliness standards are met.

· Monitor and report on contract performance, including financial metrics and service quality.

· Collaborate with internal teams to optimize operations and drive continuous improvement.

· Provide hands-on training to supervisory staff and oversee “train-the-trainer” programs for SMA development.

· Plan, coordinate, and refine staff schedules to meet operational needs and budget requirements.

· Maintain adequate staffing levels and assign coverage as needed based on business fluctuations.

· Collaborate with HR and administrative support to ensure proper onboarding, payroll accuracy, and issue resolution.

· Ensure adherence to safety regulations and company and client policies.

· Manage and order cleaning supplies and equipment while monitoring usage to prevent waste and theft, and ensuring equipment is maintained and repaired as needed.

· Work within set budgets for labor and materials, while monitoring labor hours and overtime.

Physical Demands and Qualifications:

· Bachelor’s degree in Business Management, Operations, or a related field.

· Minimum of 5 years of experience managing janitorial contracts.

· Must be able to communicate in English and Spanish.

· Strong leadership and team management skills.

· Excellent communication and interpersonal abilities.

· Proven track record of successfully managing and growing client accounts.

· Ability to work in a fast-paced, dynamic environment that could include supporting multiple shifts during the week and weekends.

· Proficiency in Microsoft Office Suite and other relevant software.

· Must be able to lift and/or carry up to 25 lbs
Benefits

· 401(k)

· Bonus based on performance

· Competitive salary

· Opportunity for advancement

· Paid time off