With offices across the country, A&A services a diverse portfolio of facilities including laboratory and regulated environments, commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First™.

The focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers.

Con oficinas en todo el país, A&A brinda servicios a una cartera diversa de instalaciones que incluyen laboratorios y entornos regulados, edificios de oficinas comerciales, escuelas, hospitales, instalaciones gubernamentales, edificios industriales y muchos más. Fundada en 1973, A&A se ha comprometido a proporcionar entornos limpios y seguros para los ocupantes de los edificios, respaldando nuestro compromiso de poner siempre a las personas primero™.

El objetivo del puesto es proporcionar día a día un excelente servicio de limpieza y mantenimiento a nuestros clientes.

Hands-on leadership position responsible for profitable growth and customer retention, through improved operational efficiencies and the creation of a dynamic and effective organization; supervise and lead territory to deliver high quality cleaning services to customers that demonstrate Company’s values and standards.

RESPONSIBILITIES

Team Management

• Recruit for open positions in designated territory and train all new hires
• Manage On-Site Supervisors and service employees by
• • providing ongoing guidance, training and feedback
  • setting goals and oversee all Company standards are met
• Proactively identify performance issues and provide immediate feedback
• • work closely with Human Resources to assess and determine best course of action
  • assist with union relations issues regarding grievances and possible labor negotiations, as necessary
• Control all time-off requests by planning, approving and scheduling yearly vacation needs and monitoring PTO limits
• Maintain safety and health regulations at all client sites 

Business Operations

• Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining high level of quality
• Implement cost reduction, profit enhancing strategies
• Direct and execute new customer/contract start-up operations; identify start-up team, develop action plans, implement services in a timely and cost-effective basis
• Continually assess financial performance of accounts/contracts, identify problem areas, implement plan to address concerns
• Financially manage and ensure account profit and productivity goals are met
• Introduce new products and/or services
• Identify ongoing financial and operational efficiencies

Customer Relations

• Present account contract bids; discuss issues, follow-up with changes and implement contract/services on a timely basis
• Schedule and conduct weekly visits to all customer/site locations; walk through facility, identify and discuss problems, issues and solutions; develop action plan to address; provide feedback to region and/or project managers
•  Leverage relationships and build new business opportunities
• Proactively manage all service requests, periodical work, walk-throughs and all additional issues through web-based work order system

Administration

• Participate in the planning and budgeting process; identify opportunities for expansion, growth and financial improvements
• Function as communication coordinator and liaison between customer, corporate and field organizations
• Perform payroll functions by submitting approved work hours and distributing checks
• Facilitate on-boarding for all new hires and forward paperwork to Human Resources
• Report all employee changes in a timely manner to ensure cost control and legal requirements are met