With offices across the country, A&A services a diverse portfolio of facilities including laboratory and regulated environments, commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First™.

The focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers.

Con oficinas en todo el país, A&A brinda servicios a una cartera diversa de instalaciones que incluyen laboratorios y entornos regulados, edificios de oficinas comerciales, escuelas, hospitales, instalaciones gubernamentales, edificios industriales y muchos más. Fundada en 1973, A&A se ha comprometido a proporcionar entornos limpios y seguros para los ocupantes de los edificios, respaldando nuestro compromiso de poner siempre a las personas primero™.

El objetivo del puesto es proporcionar día a día un excelente servicio de limpieza y mantenimiento a nuestros clientes.

Summary

Hands-on leadership role responsible for territory performance, customer retention, and profitable growth through efficient operations and high-quality cleaning services aligned with company standards.

Key Responsibilities

Team & Safety Management

• Recruit, train, and manage on-site supervisors and service staff
• Set performance expectations, provide coaching, and address performance issues
• Coordinate with HR on employee relations and union matters as needed
• Manage scheduling, PTO, payroll input, and ensure safety compliance

Operations & Financial Performance

• Oversee daily operations across assigned accounts, seven days per week
• Manage daily payroll and ensure accurate timekeeping
• Conduct weekly site inspections and address service or compliance gaps
• Monitor, track, and manage KPIs to meet operational and contractual targets
• Manage account profitability, productivity, and cost controls
• Control inventory levels and complete supply ordering
• Lead new contract start-ups and service implementations
• Perform employee training to maintain service quality, safety, and performance
• Identify and implement operational and financial improvement opportunities

Customer Relations

• Serve as primary client contact for assigned accounts
• Conduct regular site visits, address service issues, and implement action plans
• Support contract renewals, bids, and growth opportunities

Administration & Reporting

• Support budgeting, reporting, onboarding, and workforce changes
• Act as liaison between clients, field teams, and corporate functions

Qualifications

• 2–3 years of management experience
• Bilingual (English/Spanish) required
• Proficient in Microsoft Word and Excel
• High school diploma required; some college preferred
• Valid driver’s license and ability to lift up to 20 pounds