ServiceMaster by Crane IFS is a leading provider of janitorial services, dedicated to delivering exceptional cleaning solutions to our clients. We are currently expanding and looking for a professional to join our Janitorial Services division.
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining our team, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals. We pride ourselves on creating cleaner and healthier environments for our customers, their employees and customers. We offer online and hands-on training, an excellent work/life balance, opportunities for advancement, and a career path that matches your interests and goals.
ServiceMaster by Crane IFS will provide reasonable accommodations to qualified individuals with a disability in order to enable them to perform the essential functions of this job.
Apply and become a part of ServiceMaster by Crane IFS, one of the most respected professional cleaning companies in the country.
Position Overview:
The Site Manager reports directly to the National Director of Operations in overseeing janitorial operations, staff performance, and client satisfaction. The ideal candidate will have a proven track record of managing janitorial contracts, ensuring the highest levels of service and client satisfaction. This role requires a dynamic individual with strong leadership skills and the ability to manage complex operations.
Essential Functions: The essential functions of this position include, but are not limited to:
Leadership and Client Liaison
- Act as primary on-site liaison with client site-level management.
- Represent company in daily, weekly, and ad hoc client meetings and audits.
- Respond to audit reports and coordinate actions to maintain compliance and performance, resulting in adherence to Key Performance Indicators (KPIs).
- Manage and oversee all aspects of day-to-day operations of assigned site, ensuring client satisfaction and contract compliance.
- Maintain a consistent physical presence on-site, actively monitoring day-to-day activities, responding in real time to operational needs, and providing hands-on support during high-demand periods.
Staff Management and Development
- Lead and mentor janitorial staff to deliver high-quality cleaning services, while inspecting work areas regularly to ensure cleanliness standards are met.
- Provide hands-on training to supervisory staff and oversee “train-the-trainer” programs.
- Develop and adjust staffing schedules and coverage plans to meet operational demands and budget requirements.
- Operational Oversight and Performance Monitoring
- Monitor and report on contract performance, including financial metrics and service quality.
- Collaborate with internal teams to optimize operations and drive continuous improvement.
- Conduct ongoing audits of service performance versus scope and project directives.
- Complete and submit all reporting requirements on a daily, weekly, and monthly basis.
Inventory, Equipment & Budget Management
- Work within set budgets for labor and materials, while monitoring labor hours and overtime.
- Manage and order cleaning supplies and equipment, monitoring inventory levels and usage to prevent waste, theft, and shortages while ensuring all equipment is properly maintained and repaired as needed.
- Maintain on-site equipment and assets to ensure they are in good working order and meet performance expectations.
Safety and Compliance
- Collaborate with HR and admin support to ensure proper onboarding/offboarding, completion of required training, payroll accuracy, and issue resolution.
- Ensure full compliance with workplace safety regulations.
- Be reasonably available outside of regular business hours to respond to urgent operational or safety issues, either remotely or in-person, depending on severity.
Additional Essential Functions:
- Ability to work independently with minimal or no supervision.
- Ability to communicate effectively with clients and coworkers.
- Ability to work cooperatively with others.
- Ability to accept direction and constructive criticism.
- Ability to complete tasks in a timely manner.
- Ability to effectively multitask and manage multiple projects.
- Ability to maintain consistent attendance and punctuality.
Qualifications and Physical Demands:
- Bachelor’s degree in business management, Operations, or a related field preferred.
- Minimum of 5 years of experience managing janitorial contracts.
- Bilingual in English and Spanish required.
- Excellent communication and interpersonal abilities to maintain positive client relationships.
- Proven track record of successfully managing and growing client accounts.
- Proficiency in Microsoft Office Suite and other relevant software.
- Significant standing, walking, pushing, kneeling, bending, twisting, reaching, squatting, and crawling.
- Must be able to work in varying warehouse environments and temperatures, including exposure to noise, heat, cold, and indoor/outdoor conditions.
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Additional Information/Benefits
ServiceMaster by Crane IFS is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.
Benefits: Paid Vacation, Paid Sick Days, Paid Holidays, Special Incentive Plans, Supplemental Insurance after 60 days, Composite Safety Shoe Reimbursement after 30 days
this is a Full-Time position 1st Shift, 2nd Shift, Weekends, 3rd Shift
Relocation is not provided
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