We at Image Janitorial Services are committed to providing quality dependable services.  Our goal of complete customer satisfaction has led us to increase our services to meet the ever-expanding needs of our customers. We now provide floor refinishing, carpet maintenance, porter services, water damage restoration, window washing, paper products and supplies. Our certifications have given us the knowledge and the tools to respond to our customers’ requests with the level of service they have come to expect from our company. We welcome you to our family and hope you will find your experience rewarding and fulfilling.

The Account Supervisor is responsible for overseeing assigned janitorial accounts through direct customer interaction, staff supervision, quality inspections, and enforcement of service specifications. This role ensures high-quality service delivery while maintaining strong client relationships and supporting staff performance and development. 

Essential Duties & Responsibilities 

Account & Client Management:

• Supervise assigned accounts through regular customer interaction and site inspections.
• Enforce service specifications and recognize special requirements for each account.
• Respond promptly to client needs, concerns, and service adjustments.
• Quote additional services based on square footage, frequency, and/or hourly rates.

Scheduling & Operations:

• Create and manage cleaning and specialty service schedules.
• Delegate assignments and enforce schedules through inspection and follow-up.
• Set up specialty crews daily, including distributing keys, reviewing work tickets, and ensuring materials are available.
• Coordinate staffing needs and assign additional personnel when necessary.

Staff Supervision & Training:

• Provide full supervision of jobsite staff, specialty crews, and direct assistants.
• Train new employees on:
• • Company policies and chain of command
  • Cleaning methods and jobsite specifications
  • Quality standards and performance expectations
• Assist staff with daily, weekly, and monthly scheduled tasks when needed to ensure quality service delivery.
• Ensure compliance with company policies and all applicable local, state, and federal laws.

Quality Control:

• Conduct routine inspections to ensure specifications are met.
• Educate staff on proper chemical dilution and safe handling procedures.
• Maintain high service standards to deliver quality results the first time.

Qualifications 

Education & Experience:

• Minimum 2 years of janitorial field experience with hands-on cleaning and jobsite work.
• Minimum 2 years of customer service or client relations experience.

Language Skills:

• Fluent in English and Spanish (required).
• Ability to read and interpret policies, procedures, and government regulations.
• Ability to write reports, work tickets, specifications, and business correspondence.
• Strong presentation and communication skills with staff, clients, and the public.

Reasoning & Problem-Solving:

• Ability to manage multiple priorities simultaneously.
• Strong scheduling and coordination skills.
• Effective problem-solving in fast-paced environments.

Computer Skills:

• Proficiency in:
• • Microsoft Office
  • WinTeam
  • Gmail
  • Kwantek
  • eHub

Additional Requirements

• Ability to lift and move up to 60 pounds.
• Ability to properly dilute cleaning chemicals and train staff accordingly.
• Strong organizational skills and attention to detail.
• High level of tact, diplomacy, discretion, and cultural awareness.
• Must be authorized to work in the U.S.

Compensation

Salary and commission structure based on experience and performance. We are seeking long-term team members committed to excellence and growth.