Operations Senior Manager 

This leadership role is responsible for overseeing all aspects of field operations, service delivery, and operational excellence across multiple client sites. This role provides hands-on leadership to ensure consistent quality, safety, and customer satisfaction while fostering a culture of respect, accountability, and professional growth. 

Key Responsibilities 

Operational Leadership 

• Oversee daily operations across all janitorial accounts to ensure the highest standards of cleanliness, safety, and client satisfaction.
• Lead, mentor, and support a diverse team of managers, supervisors, and front-line employees.
• Drive operational consistency through effective systems, training, and performance management.
• Develop and implement best practices for efficiency, safety, and quality improvement.

Quality and Service Excellence 

• Inspire a culture of excellence by setting and maintaining measurable quality benchmarks.
• Conduct site inspections and audits to ensure adherence to company standards and client expectations.
• Collaborate with clients and internal teams to address service issues promptly and proactively.

People and Culture 

• Promote a safe, respectful, and inclusive work environment for all employees.
• Model compassionate leadership by fostering open communication, recognition, and employee engagement.
• Partner with HR on recruitment, retention, and professional development initiatives.

Strategic and Financial Management 

• Collaborate with executive leadership to establish operational goals, budgets, and growth strategies.
• Monitor financial performance and implement cost-effective solutions without compromising quality.
• Contribute to business development and client retention through operational excellence and relationship management.

What Success Looks Like 

• Strong employee retention and satisfaction across all job sites.
• A consistent, values-based employee experience, regardless of role or location.
• Increased engagement, trust, and collaboration among team members.
• Operational stability through reliable, motivated teams.
• Clear and transparent communication between leadership, supervisors, and frontline staff