Contract Services Group, Inc. (CSG) specializes in providing cleaning and related services to a variety of industry facilities throughout the Southwestern United States.  These include hotels/resorts, multi-family housing, office, retail, universities, and city-owned municipalities.  We adhere to our core values of customer focus, continuous improvement, integrity, and communication in every aspect of our business. From servicing our clients' premiere facilities to treating our employees with dignity, we believe that quality and commitment to excellence exemplify our business. 

CSG takes enormous pride in our dedication to both employee and facility safety. We believe strongly in protecting the safety of employees, co-­­workers, customers, our customers’ clients, and their surrounding community.  

CSG offers competitive wages and a comprehensive packet of benefits. We strive to not only be fair and honest in all of our dealings but also to set a standard that sets us apart. 

Become a CSG team member!

Location: Multi-State / Field-Based / Corporate Office – Brea, CA

Position Summary

The Senior Manager, Employee Relations & Compliance is a critical leadership role responsible for driving a proactive, consistent, and legally compliant employee relations strategy across a multi-state, multi-unit hospitality services organization. This role will lead complex employee relations matters, oversee compliance programs, and partner closely with field operations to mitigate risk, strengthen leadership capability, and foster a culture of accountability, fairness, and respect.

Supporting a diverse workforce—including housekeeping, janitorial, window cleaning, and front- and back-of-house employees—this role operates at both a strategic and hands-on level, ensuring alignment between business objectives, legal requirements, and employee experience.

Compensation: $125,000-145,000 Exempt Annual

Key Responsibilities

Employee Relations Leadership

• Lead and manage complex, high-risk employee relations matters including investigations, terminations, harassment/discrimination claims, and workplace complaints
• Conduct thorough, impartial investigations; provide clear, well-documented findings and recommendations
• Partner with legal counsel as needed on sensitive matters and potential litigation risk
• Establish consistent ER practices, documentation standards, and case management protocols across all locations
• Provide guidance and coaching to leaders on performance management, corrective action, and conflict resolution

Compliance & Risk Management

• Ensure compliance with federal, state, and local employment laws, with strong emphasis on California wage & hour, meal/rest breaks, and classification laws
• Develop, implement, and audit policies, procedures, and practices to mitigate legal and operational risk
• Monitor and interpret changes in employment law across multiple states; translate into actionable guidance
• Oversee and enhance compliance programs including harassment prevention, workplace conduct, and policy adherence
• Partner with Safety/Workers’ Compensation leadership to address overlapping risk areas (e.g., injury-related ER issues, return-to-work concerns

Field Partnership & Operational Support

• Serve as a trusted advisor to operations leaders across multi-unit environments
• Provide real-time, practical HR guidance balancing compliance with business needs
• Travel as needed to support field locations, conduct investigations, and reinforce HR standards
• Support high-volume, hourly workforce environments with a strong understanding of operational realities

Leadership & Capability Building

• Train and develop managers on employee relations best practices, legal compliance, and documentation standards
• Build leadership capability in handling employee issues proactively and effectively
• Drive consistency in decision-making across regions and functions

Process Improvement & Infrastructure

• Implement or enhance ER case management systems (e.g., NAVEX or similar) to ensure tracking, reporting, and audit readiness
• Analyze trends in employee relations data to identify risk patterns and recommend solutions
• Develop scalable tools, templates, and frameworks to support a growing organization

Qualifications

• 8 plus years of progressive HR experience, with strong focus in employee relations and compliance
• Experience in hospitality, janitorial, facilities services, retail, or other high-volume, hourly workforce environments strongly preferred
• Deep knowledge of California employment law and multi-state compliance
• Proven experience leading complex investigations and managing high-risk employee relations matters
• Strong business acumen with the ability to operate in fast-paced, operationally driven environments
• Demonstrated ability to influence and partner with senior leadership and field operations teams
• Bilingual English/Spanish required