Position Summary
Rising Star Corp is seeking a motivated, organized, and detail-oriented Assistant Operations Manager / Quality Assurance & Safety Coordinator to support daily operations across multiple commercial and government facilities. This position plays a critical role in ensuring exceptional customer service, maintaining quality standards, supporting field supervisors, coordinating specialty projects, and promoting a safe work environment.
The ideal candidate will possess strong leadership, communication, organizational, and problem-solving skills while thriving in a fast-paced environment.
Key Responsibilities
Operations & Customer Relations
- Respond to customer requests, questions, and complaints within a 2-4 hour response time.
- Conduct customer walk-throughs to evaluate service quality and address customer concerns.
- Develop and implement corrective action plans for ongoing service issues.
- Build and maintain positive relationships with customers through regular communication and
- follow-up.
- Pursue opportunities for additional contracts, special projects, and service expansions.
Operations Administration
- Review, verify, and assist with employee payroll.
- Create and coordinate schedules for specialty floor care and other project work.
- Maintain equipment inventory and upload equipment maintenance records into Microsoft WTEAM.
- Update site log books annually and ensure required documentation remains current.
- Monitor and approve supply orders while maintaining appropriate inventory levels.
- Assist with employee staffing by conducting phone screenings, collecting onboarding documents, and creating employee personnel files.
Leadership & Quality Assurance
- Train, mentor, and provide ongoing guidance to field supervisors.
- Conduct semi-annual employee performance evaluations.
- Perform routine quality control inspections at customer facilities.
- Prepare and distribute quality control reports to customers and supervisors.
- Ensure corrective actions are completed promptly and documented appropriately.
- Promote continuous improvement in service quality and operational efficiency.
Safety Responsibilities
- Conduct quarterly employee safety meetings.
- Maintain records of workplace accidents, incidents, and near-miss events.
- Ensure all employees complete required safety and compliance training.
- Train employees on company safety procedures, proper equipment usage, and contract scope of work.
Qualifications
- Previous experience in janitorial operations, facilities management, quality assurance, or operations
- management preferred.
- Strong leadership and supervisory skills.
- Excellent customer service and conflict resolution abilities.
- Strong organizational and time management skills.
- Ability to prioritize multiple projects in a fast-paced environment.
- Proficient with Microsoft Office (Word, Excel, Outlook); experience with Microsoft Teams or WTEAM is a plus.
- Valid driver's license with the ability to travel between customer locations.
- Ability to work flexible hours, including occasional evenings and weekends, as business needs require.
Preferred Skills
- Commercial janitorial industry experience.
- Experience managing multiple locations and field employees.
- Knowledge of quality assurance programs and safety compliance.
- Experience with payroll review, scheduling, inventory management, and employee training.