Rising Star Resource Development Corporation (Rising Star) is a private nonprofit 501(c)(3) corporation and Social Enterprise. We are a supportive and integrated employer providing employment to persons with disabilities, individuals with barriers to employment and our veterans.  We are a provider of contract services for Facility Support services and Temporary Staffing services to Federal, State and local governments, and to commercial businesses.  We are governed and credentialed at a State level through WorkQuest Texas and at a Federal level through the AbilityOne Commission.

Position Summary

Rising Star Corp is seeking a motivated, organized, and detail-oriented Assistant Facility Services Manager / Quality Assurance & Safety Coordinator to support daily operations across multiple commercial and government facilities. This position plays a critical role in ensuring exceptional customer service, maintaining quality standards, supporting field supervisors, coordinating specialty projects, and promoting a safe work environment.

The ideal candidate will possess strong leadership, communication, organizational, and problem-solving skills while thriving in a fast-paced environment. Candidates who are currently working in medium-large custodial organizations are encouraged to apply. This position manages 6 janitorial supervisors across 4 states.

Key Responsibilities

Operations & Customer Relations

• Respond to customer requests, questions, and complaints within a 2-4 hour response time.
• Conduct customer walk-throughs to evaluate service quality and address customer concerns.
• Develop and implement corrective action plans for ongoing service issues.
• Build and maintain positive relationships with customers through regular communication and
• follow-up.
• Pursue opportunities for additional contracts, special projects, and service expansions.

Operations Administration

• Review, verify, and assist with employee payroll.
• Create and coordinate schedules for specialty floor care and other project work.
• Maintain equipment inventory and upload equipment maintenance records into Microsoft WTEAM.
• Update site log books annually and ensure required documentation remains current.
• Monitor and approve supply orders while maintaining appropriate inventory levels.
• Assist with employee staffing by conducting phone screenings, collecting onboarding documents, and creating employee personnel files.

Quality Assurance

• Train, mentor, and provide ongoing guidance to field supervisors.
• Conduct semi-annual employee performance evaluations.
• Perform routine quality control inspections at customer facilities.
• Prepare and distribute quality control reports to customers and supervisors.
• Ensure corrective actions are completed promptly and documented appropriately.
• Promote continuous improvement in service quality and operational efficiency.

Safety Responsibilities

• Conduct quarterly employee safety meetings.
• Maintain records of workplace accidents, incidents, and near-miss events.
• Ensure all employees complete required safety and compliance training.
• Train employees on company safety procedures, proper equipment usage, and contract scope of work.

Qualifications

• Previous experience in janitorial operations, facilities management, quality assurance, or operations
• management preferred.
• Strong leadership and supervisory skills.
• Excellent customer service and conflict resolution abilities.
• Strong organizational and time management skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Proficient with Microsoft Office (Word, Excel, Outlook); experience with Microsoft Teams or WTEAM is a plus.
• Valid driver's license with the ability to travel between customer locations.
• Ability to work flexible hours, including occasional evenings and weekends, as business needs require.

Preferred Skills

• Commercial janitorial industry experience.
• Experience managing multiple locations and field employees.
• Knowledge of quality assurance programs and safety compliance.
• Experience with payroll review, scheduling, inventory management, and employee training.

Compensation & Benefits:

Annual Salary: $52,000- $56,000

Other Allowance: $200/week travel budget

This position will have access to a company mobile phone, laptop, and other technology as needed.